Ordering Information

Payment Information
Wylde Ivy accepts payments via Visa, MasterCard, Discover, and Paypal. All payments made on the website are processed through a secure server for your protection. Payments are processed automatically at the time of order and then payment information is deleted.  The system does not store your credit card information and I do not have access to view it.

Shipping Information
Orders are shipped via USPS Priority Mail and Parcel Post from Pennsylvania.  Orders containing perfumes, perfume samples, or Body Mists will automatically ship via Parcel Post.  USPS Priority Mail usually will get your packages to you in 2-3 business days and Parcel Post takes 5-8 days in transit. I ship packages daily Monday through Friday.

Order Turnaround Time
I strive to prepare and ship all orders as quickly as possible.  Wylde Ivy products are handmade fresh at the time you order (with the exception of our soaps which cure for at least a month before they are sold). Turnaround time may be up to six business days.  Turnaround time is the time from your order placement until it is shipped. It does not include time in transit.  Any updates or extensions of turnaround time can be found on the News and Specials page.

 

Cancellation Policy

I will gladly cancel an order for you, however if products have been prepared there will be a 15% restocking fee. I cannot cancel orders once shipping labels have been printed and they are scheduled for pickup.  Refunds for credit card payments may take 5 - 8 business days to be posted to your account, depending on the bank.

Shipping Insurance
The purchase of shipping insurance is an available option for all domestic and international packages. Because I cannot control the fate of packages once they leave my hands, Wylde Ivy is not liable for packages that are lost or damaged during shipping. Insurance is available at an additional charge. Though lost or damaged shipments are very rare, they can happen especially during high volume shipping times.   Shipping insurance my be added to your order by leaving a note in the "notes to seller" section during checkout.

Return Policy
I stand by our products 100%. I will replace any defective merchandise at no cost to you. I must be notified within 48 hours of delivery of any damages. I will ask that you send the items back to me so that I can verify the problem. Once I receive the merchandise, I will immediately send you a replacement and reimburse you for the shipping charges you incurred in sending the product back. You must contact me prior to sending your package back to or I cannot guarantee that I will be able to process your return.

Returns for any other reason then damage are not accepted due to the personal nature of my products. If you are unsure of a scent, please consider purchasing a sample before committing to larger sizes.

 

Based on 5107 reviews
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Rare Moon Perfume
Katrina S.
This was a sample but after trying I had t...

This was a sample but after trying I had to get full size just such a great and mysterious smelling and feeling scent to wear all year long

These are so awesome!! Hard to pick just o...

These are so awesome!! Hard to pick just one as a favorite this season :)

Great scent, fast shipping, Etsy asset. T...

Great scent, fast shipping, Etsy asset. Thanks so much!

Bought the Surfer Girl perfume oil and ado...

Bought the Surfer Girl perfume oil and adore it! Wonderful experience all the way around so I ordered more samples!

Love this soap - and especially the fresh...

Love this soap - and especially the fresh beachy clean scent! Wylde Ivy is wonderful - lovely products, stellar communication, careful packaging, and speedy shipping. Thank you!

A sweet perfume with hints of maple. I thi...

A sweet perfume with hints of maple. I think this perfume is good for an adult wanting a “candy” type scent. I loved this one!

A
Fireborn Perfume
Amanda D.
Always a great seller! This perfume remind...

Always a great seller! This perfume reminds me of spice and fond memories of a wood burning stove from childhood. Very bold and unique!

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Excellent purchase

Excellent purchase

They smell amazing, and the mini sizes are...

They smell amazing, and the mini sizes are just the right amount to try them out and figure out if they're just right

They smell amazing, and the mini sizes are...

They smell amazing, and the mini sizes are just the right amount to try them out and figure out if they're just right

They smell amazing, and the mini sizes are...

They smell amazing, and the mini sizes are just the right amount to try them out and figure out if they're just right

They smell amazing, and the mini sizes are...

They smell amazing, and the mini sizes are just the right amount to try them out and figure out if they're just right

They smell amazing, and the mini sizes are...

They smell amazing, and the mini sizes are just the right amount to try them out and figure out if they're just right

They smell amazing, and the mini sizes are...

They smell amazing, and the mini sizes are just the right amount to try them out and figure out if they're just right

They smell amazing, and the mini sizes are...

They smell amazing, and the mini sizes are just the right amount to try them out and figure out if they're just right

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A
Jack's Woods Collection Silken Body Oil Antioxident Formula 4 ounce
Alexandria S.
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