Ordering Information

Payment Information
All payments made on the website are processed through a secure server for your protection. Payments are processed automatically at the time of order and then payment information is deleted.  The system does not store your credit card information and I do not have access to view it or modify payment information.

Shipping Information
Orders are shipped via USPS Ground Advantage from Pennsylvania.  Orders containing alcohol based perfumes and samples are not eligible to ship via USPS Priority Mail and are required to ship via surface transportation with Hazardous declaration.  This will add several days onto the transit time that is given at checkout. 

International orders are accepted through my Etsy Shop. Please note that alcohol based perfumes and samples are not able to be shipped internationally.  At this time, Wylde Ivy is not able to ship to EU countries.

Shipping damages must be reported within 48 hours of delivery. Please include photos when contacting me to help expedite the process.  

Order Turnaround Time
I strive to prepare and ship all orders as quickly as possible.  Wylde Ivy products are handmade. Turnaround time may be up to six business days.  Turnaround time is the time from your order placement until it is shipped. It does not include time in transit.  Any updates or extensions of turnaround time can be found on the News and Specials page.

Cancellation Policy
I will gladly cancel an order for you, provided the shipping label has not been printed. I cannot cancel orders once shipping labels have been printed and they are scheduled for pickup.  Refunds for credit card payments may take 5 - 8 business days to be posted to your account, depending on the bank.

Return Policy
Due to the personal nature of my products, returns and exchanges are not accepted.  If you are unsure of a fragrance, please consider purchasing a sample before committing to larger sizes. 

No packages will be accepted that arrive with postage due.  If an opened product is returned, a 20% handling fee will be deducted from the merchandise refund.  Shipping charges and taxes are nonrefundable.